PaySecure authentication service is powered by National
Payments Corporation of India (NPCI). All web based
transactions on cards enabled for this service are
guided by the Terms and Conditions ("T&Cs") mentioned
herein. Please read these T&Cs carefully before using
your electronic payment card on the RuPay PaySecure
solution for online transactions.
"Card(s)" shall mean RuPay Debit Cards issued by Indian
"Cardholder" shall mean the
owner authorized to perform transaction on the card
issued by Indian Overseas Bank.
"we", "us" and "our" refer to NPCI / RuPay PaySecure
solution / Bank as the case may be.
"Registration information/ data" shall mean the
information shared by the cardholder during the
registration transaction viz. Image, Personalized
phrase and PIN.
"Bank" shall mean Indian
Overseas Bank which has issued RuPay Debit Card.
About RuPay PaySecure:
PaySecure provides you an additional level of security
for all online transactions done using your RuPay
cards. Registering your card for RuPay PaySecure
involves providing information to NPCI/Bank, which is
then used to confirm your identity during future online
transactions which use RuPay PaySecure. The platform
uses a combination of image & phrase selection and PIN
entry to secure your online experience using the card.
Your registration information (image, phrase), and
other personal information is not shared with the
merchant or Bank.
1. ACCEPTANCE OF TERMS
a. Usage of
RuPay PaySecure is subject to the T&Cs governing the
card transactions as well as Terms and Conditions
applicable to the Bank Account. Use of PaySecure abides
you to the terms of the solution. The T&Cs can also be
viewed on the mentioned URL: www.iob.in. In addition,
when using RuPay PaySecure, you will be subject to all
guidelines or rules applicable to RuPay cards and
PaySecure that may be posted from time to time at the
(Bank and/or NPCI) web site.
of Image, phrase & PIN entry using RuPay PaySecure,
will confirm acceptance of RuPay PaySecure T&Cs and the
revised versions, enhancements, modifications of the
cardholder is entirely responsible for ensuring secure
usage/storage of the PaySecure registration information
(image, personalized phrase and PIN). Cardholder is
liable for misuse/ unwarranted disclosure of sensitive
information such as the registration data. NPCI/Bank
shall not be responsible for interception/ misuse of
PIN/image/phrase using RuPay PaySecure service.
NPCI/Bank is not liable if the registration information
is misused due to any reason whatsoever and or if the
terms and conditions relating to use of this
information are not complied with.
2. CUSTOMER OBLIGATIONS
provide complete, correct, honest and current
information as required by RuPay PaySecure in the
registration page. If you provide any personal Data
that is untrue, inaccurate, not current or incomplete,
or if there are reasonable grounds to suspect that the
information provided by you is untrue, inaccurate, not
current or incomplete, NPCI/Bank reserves the right to
suspend, terminate, or refuse your current or future
use of RuPay PaySecure service.
cardholder is required to register his/her card to be
able to use RuPay PaySecure. Card holder must provide
the requested information, to the Bank/NPCI to validate
their identity and have authorization for the usage of
the Card(s) for transactions on RuPay PaySecure.
PaySecure reserves the right to disallow the customer
from registration/usage of the service in case the
information provided by the customer is
incorrect/false. The cardholder assures that every
information entered in the PaySecure system is true and
that they are legally entitled to use the cards that
they register on the RuPay PaySecure system.
PaySecure unregistered cards will be disallowed from
being used at any online Merchant entities.
d. For all
queries related to RuPay PaySecure, refer to the
following URL: www.iob.in or call IOB customer service
numbers at 044-28519470 or 044-28519464 e. NPCI/Bank
may enhance the security features etc. of the RuPay
PaySecure solution from time to time. The T&Cs may be
modified for revised features in the future. Acceptance
of these T&Cs will abide the cardholder for any future
versions of the RuPay PaySecure T&Cs.
registration in RuPay PaySecure service, you are
required to authenticate either through OTP (One Time
Password) received on your registered mobile or IOB
Internet Banking Credentials. Along with that, you
would be required to select an image & enter a phrase
when engaging in an online transaction or
registration/other transaction for which RuPay
PaySecure is used. You may be asked to select the image
and approve the phrase that you had selected during
your registration process before the merchant accepts
your Card in payment for the transaction. If you are
unable to select the correct image or if the
authentication through RuPay PaySecure otherwise fails,
the merchant may not accept your RuPay Card for payment
in that transaction.
b. You are
successfully registered for RuPay PaySecure service
only after you successfully complete the entire online
transaction for the first time.
registering for RuPay PaySecure, you agree to the use
of RuPay PaySecure to evidence your identity, including
the authorization of transactions authorized in advance
to recur at substantially regular intervals.
merchant establishments/ Banks at a later date may
provide for any additional authentication in addition
to what has been requested for. Cardholder will be
required to provide the same accordingly.
5. CONFIDENTIALITY AND SECURITY OF REGISTRATION
liable entirely for maintaining the confidentiality of
the registration information viz. image, phrase, PIN
and other verification information used on the RuPay
PaySecure solution. All activities that occur using the
Registration information or other verification
information supplied to or established by Cardholder
with respect to PaySecure will be the sole
responsibility of the cardholder. Cardholder is
responsible not to share information which enables
access/ usage of RuPay PaySecure to any third party.
Customer should immediately notify the bank of any
unauthorized use of their RuPay PaySecure verification
information, or any other breach of security. The
cardholder agrees that NPCI/Bank will not be liable for
any loss or damage arising from failure of Cardholder
to comply with these T&Cs.
6. CONFIDENTIALITY OF CUSTOMER INFORMATION
Registration information will not be shared with any
online merchant establishments for which RuPay
PaySecure is used.
agrees to permit the Bank/NPCI to store the
Registration information in their databases and are
permitted to disclose it if required to do so by
Applicable Law, in good faith believing that such
preservation or disclosure is permitted by Applicable
Law, or as reasonably necessary to (i) comply with
legal process or (ii) enforce these T&Cs.
7. CONDUCT GUIDELINES
As a RuPay
PaySecure user, the cardholder acknowledges and agrees
to the following:
The cardholder will -
confidentiality of PIN and not reveal it to any third
* Keep the image & phrase confidential
and not share with any third party
* Keep the
OTP , internet banking login credentials used during
registration process, totally confidential and not
reveal it to any third party
* Ensure the
phrase entered during registration must not be related
to any readily accessible personal data such as name,
address, telephone number, driver license, etc.
* Ensure the Image, Phrase & PIN should not be written
or stored physically or in soft form. The same should
* Take necessary precautions to
ensure that the computer device or other device
accessing RuPay PaySecure during transactions is
guarded from all unauthorized access.
cardholder will NEVER-
* access RuPay
PaySecure with false/fake id or attempt impersonation
of any kind;
* hamper the functioning of the
RuPay PaySecure module in any manner of hardware or
software malfunction by use of software viruses or any
other programs or applications;
intentionally overload the RuPay PaySecure platform to
hamper the service;
* infringe upon the
Intellectual Property rights of the PaySecure solution
by attempting to recreate or re-engineer the solution
or any part of it or the software used in connection
with RuPay PaySecure;
* remove any copyright,
trademark, or other proprietary rights notices
contained in RuPay PaySecure;
* re-create or
use any part of the RuPay PaySecure service without
NPCI/Bank's prior written authorization;
attempt to data mine, unlawfully obtain information
specific to the RuPay PaySecure solution using any
application, or other manual or automatic device or in
any way and re-engineer or duplicate the user
experience similar to PaySecure service;
interfere with the functioning of PaySecure or its
associated hardware/ software by any means; or fail
adherence to any applicable governing law, regulation,
guidelines or any Terms and Conditions advised by
Bank/NPCI in connection with use of RuPay PaySecure.
8. RULES OF LIABILITY
has no liability for cardholder's internet access
device or password obtaining device (such as computer
or mobile phones etc.) or proper functioning of its
hardware or software before, during or after the use of
will in its best efforts make the web service secure
from all aspects possible. However, NPCI/Bank will not
take liability for any viruses or unlawful downloads
that the cardholder's system may be exposed to while he
accesses the internet for using RuPay PaySecure.
does not take liability of failed transactions which
are incomplete due to any reason
PaySecure solution merely offers card holders an
additional level of security for their card
transactions on their online merchants. RuPay PaySecure
by no means intends to endorse any Merchant over
others. Additionally, NPCI/Bank does not guarantee the
cardholder experience with the merchant in terms of
delivery of product, quality etc. NPCI/Bank does not
validate the Merchant's services or offering.
interaction with the merchant is independent of
governance of RuPay PaySecure rules. Merchant's terms
of business with the cardholder with regard to service/
product quality, delivery, payment, guarantees /
warrantees, promotions, discounts etc. is an
understanding between the cardholder and merchant alone
even if the customer used RuPay PaySecure for
authorizing the transaction. In no event will NPCI/Bank
be liable for any loss or damage including without
limitation, indirect or consequential loss or damage,
or any loss or damage whatsoever arising from loss of
data or profits arising out of, or in connection with,
the use of this website.
10. INTERNET FRAUDS
per se is susceptible to a number of frauds, misuses,
hacking and other actions which could affect use of
RuPay PaySecure. Whilst the Bank and/or NPCI shall aim
to provide security to prevent the same, there cannot
be any guarantee from such Internet frauds, hacking and
other actions which could affect the use of the RuPay
PaySecure. You shall separately evaluate all risks
arising out of the same.
is made to keep the website up and running smoothly.
However, NPCI/Bank takes no responsibility for, and
will not be liable for, the website being temporarily
unavailable due to operational issues beyond control of
12. NPCI/Bank INDEMNITY
should be indemnified against all losses and damages
that may be caused as a consequence of breach of any of
the RuPay PaySecure T&Cs.
13.DISCONTINUATION OF RUPAY PAYSECURE
reserves the right to discontinue the above service at
any time whatsoever