RuPay PaySecure authentication service is powered by
National Payments Corporation of India (NPCI). All web
based transactions on cards enabled for this service
are guided by the Terms and Conditions ("T&Cs")
mentioned herein. Please read these T&Cs carefully
before using your electronic payment card on the RuPay
PaySecure solution for online transactions.
"Card(s)" shall mean RuPay Debit Cards issued by Indian
"Cardholder" shall mean the owner authorized to perform
transaction on the card issued by Indian Overseas Bank.
The words "we", "us" and "our" refer to NPCI / RuPay
PaySecure solution / Bank as the case may be.
"Registration information/ data" shall mean the
information shared by the cardholder during the
registration transaction viz. Image, Personalized
phrase and PIN.
"Bank" shall mean Indian Overseas Bank which has issued
RuPay Debit Card.
About RuPay PaySecure:
RuPay PaySecure provides you an additional level of
security for all online transactions done using your
RuPay cards. Registering your card for RuPay PaySecure
involves providing information to NPCI/Bank, which is then
used to confirm your identity during future online
transactions which use RuPay PaySecure. The platform
uses a combination of image & phrase selection and PIN
entry to secure your online experience using the card.
Your registration information (image, phrase), and
other personal information is not shared with the
merchant or Bank.
1. ACCEPTANCE OF TERMS
a. Usage of RuPay PaySecure is subject to the T&Cs
governing the card transactions as well as Terms and
Conditions applicable to the Bank Account. Use of
PaySecure abides you to the terms of the solution. The
T&Cs can also be viewed on the mentioned URL:
www.iob.in. In addition, when using RuPay PaySecure,
you will be subject to all guidelines or rules
applicable to RuPay cards and PaySecure that may be
posted from time to time at the (Bank and/or NPCI) web
b. Selection of Image, phrase & PIN entry using RuPay
PaySecure, will confirm acceptance of RuPay PaySecure
T&Cs and the revised versions, enhancements,
modifications of the same.
c. The cardholder is entirely responsible for ensuring
secure usage/storage of the PaySecure registration
information (image, personalized phrase and PIN).
Cardholder is liable for misuse/ unwarranted disclosure
of sensitive information such as the registration data.
NPCI/Bank shall not be responsible for interception/ misuse
of PIN/image/phrase using RuPay PaySecure service. NPCI/Bank
is not liable if the registration information is
misused due to any reason whatsoever and or if the
terms and conditions relating to use of this
information are not complied with.
2. CUSTOMER OBLIGATIONS
Customer to provide complete, correct, honest and
current information as required by RuPay PaySecure in
the registration page. If you provide any personal Data
that is untrue, inaccurate, not current or incomplete,
or if there are reasonable grounds to suspect that the
information provided by you is untrue, inaccurate, not
current or incomplete, NPCI/Bank reserves the right to
suspend, terminate, or refuse your current or future
use of RuPay PaySecure service.
a. The cardholder is required to register his/her card
to be able to use RuPay PaySecure. Card holder must
provide the requested information, to the Bank/NPCI to
validate their identity and have authorization for the
usage of the Card(s) for transactions on RuPay
b. RuPay PaySecure reserves the right to disallow the
customer from registration/usage of the service in case
the information provided by the customer is
incorrect/false. The cardholder assures that every
information entered in the PaySecure system is true and
that they are legally entitled to use the cards that
they register on the RuPay PaySecure system.
c. RuPay PaySecure unregistered cards will be
disallowed from being used at any online Merchant
d. For all queries related to RuPay PaySecure, refer to
the following URL: www.iob.in or call IOB customer
service numbers at 044-28519470 or 044-28519464 e. NPCI/Bank
may enhance the security features etc. of the RuPay
PaySecure solution from time to time. The T&Cs may be
modified for revised features in the future. Acceptance
of these T&Cs will abide the cardholder for any future
versions of the RuPay PaySecure T&Cs.
a. During registration in RuPay PaySecure service, you
are required to authenticate either through OTP (One
Time Password) received on your registered mobile or
IOB Internet Banking Credentials. Along with that, you
would be required to select an image & enter a phrase
when engaging in an online transaction or
registration/other transaction for which RuPay
PaySecure is used. You may be asked to select the image
and approve the phrase that you had selected during
your registration process before the merchant accepts
your Card in payment for the transaction. If you are
unable to select the correct image or if the
authentication through RuPay PaySecure otherwise fails,
the merchant may not accept your RuPay Card for payment
in that transaction.
b. You are successfully registered for RuPay PaySecure
service only after you successfully complete the entire
online transaction for the first time.
c. By registering for RuPay PaySecure, you agree to the
use of RuPay PaySecure to evidence your identity,
including the authorization of transactions authorized
in advance to recur at substantially regular intervals.
d. Certain merchant establishments/ Banks at a later
date may provide for any additional authentication in
addition to what has been requested for. Cardholder
will be required to provide the same accordingly.
5. CONFIDENTIALITY AND SECURITY OF REGISTRATION
Cardholder is liable entirely for maintaining the
confidentiality of the registration information viz.
image, phrase, PIN and other verification information
used on the RuPay PaySecure solution. All activities
that occur using the Registration information or other
verification information supplied to or established by
Cardholder with respect to PaySecure will be the sole
responsibility of the cardholder. Cardholder is
responsible not to share information which enables
access/ usage of RuPay PaySecure to any third party.
Customer should immediately notify the bank of any
unauthorized use of their RuPay PaySecure verification
information, or any other breach of security. The
cardholder agrees that NPCI/Bank will not be liable for any
loss or damage arising from failure of Cardholder to
comply with these T&Cs.
6. CONFIDENTIALITY OF CUSTOMER INFORMATION
a. Cardholder Registration information will not be
shared with any online merchant establishments for
which RuPay PaySecure is used.
b. Cardholder agrees to permit the Bank/NPCI to store
the Registration information in their databases and are
permitted to disclose it if required to do so by
Applicable Law, in good faith believing that such
preservation or disclosure is permitted by Applicable
Law, or as reasonably necessary to (i) comply with
legal process or (ii) enforce these T&Cs.
7. CONDUCT GUIDELINES
As a RuPay PaySecure user, the cardholder acknowledges
and agrees to the following:
The cardholder will -
* Ensure confidentiality of PIN and not reveal it to any third party.
* Keep the image & phrase confidential and not share with any third
* Keep the OTP , internet banking login credentials used during registration process, totally
confidential and not reveal it to any third party
* Ensure the phrase entered during registration must not
be related to any readily accessible personal data such
as name, address, telephone number, driver license,
* Ensure the Image, Phrase & PIN should not be
written or stored physically or in soft form. The same
should be memorized
* Take necessary precautions to
ensure that the computer device or other device
accessing RuPay PaySecure during transactions is
guarded from all unauthorized access.
The cardholder will NEVER-
* access RuPay PaySecure with false/fake id
or attempt impersonation of any kind;
* hamper the functioning of the RuPay PaySecure module in any manner
of hardware or software malfunction by use of software
viruses or any other programs or applications;
* intentionally overload the RuPay PaySecure platform to
hamper the service;
* infringe upon the Intellectual
Property rights of the PaySecure solution by attempting
to recreate or re-engineer the solution or any part of
it or the software used in connection with RuPay
* remove any copyright, trademark, or other
proprietary rights notices contained in RuPay
* re-create or use any part of the RuPay
PaySecure service without NPCI/Bank's prior written
* attempt to data mine, unlawfully
obtain information specific to the RuPay PaySecure
solution using any application, or other manual or
automatic device or in any way and re-engineer or
duplicate the user experience similar to PaySecure
* interfere with the functioning of PaySecure
or its associated hardware/ software by any means; or
fail adherence to any applicable governing law,
regulation, guidelines or any Terms and Conditions
advised by Bank/NPCI in connection with use of RuPay
8. RULES OF LIABILITY
a. NPCI/Bank has no liability for cardholder's internet
access device or password obtaining device (such as
computer or mobile phones etc.) or proper functioning
of its hardware or software before, during or after the
use of RuPay PaySecure.
b. NPCI/Bank will in its best efforts make the web service
secure from all aspects possible. However, NPCI/Bank will
not take liability for any viruses or unlawful
downloads that the cardholder's system may be exposed
to while he accesses the internet for using RuPay
c. NPCI/Bank does not take liability of failed transactions
which are incomplete due to any reason
The RuPay PaySecure solution merely offers card holders
an additional level of security for their card
transactions on their online merchants. RuPay PaySecure
by no means intends to endorse any Merchant over
others. Additionally, NPCI/Bank does not guarantee the
cardholder experience with the merchant in terms of
delivery of product, quality etc. NPCI/Bank does not
validate the Merchant's services or offering.
Cardholder's interaction with the merchant is
independent of governance of RuPay PaySecure rules.
Merchant's terms of business with the cardholder with
regard to service/ product quality, delivery, payment,
guarantees / warrantees, promotions, discounts etc. is
an understanding between the cardholder and merchant
alone even if the customer used RuPay PaySecure for
authorizing the transaction. In no event will NPCI/Bank be
liable for any loss or damage including without
limitation, indirect or consequential loss or damage,
or any loss or damage whatsoever arising from loss of
data or profits arising out of, or in connection with,
the use of this website.
10. INTERNET FRAUDS
The Internet per se is susceptible to a number of
frauds, misuses, hacking and other actions which could
affect use of RuPay PaySecure. Whilst the Bank and/or
NPCI shall aim to provide security to prevent the same,
there cannot be any guarantee from such Internet
frauds, hacking and other actions which could affect
the use of the RuPay PaySecure. You shall separately
evaluate all risks arising out of the same.
Every effort is made to keep the website up and running
smoothly. However, NPCI/Bank takes no responsibility for,
and will not be liable for, the website being
temporarily unavailable due to operational issues
beyond control of NPCI/Bank.
12. NPCI/Bank INDEMNITY
NPCI/Bank should be indemnified against all losses and
damages that may be caused as a consequence of breach
of any of the RuPay PaySecure T&Cs.
13.DISCONTINUATION OF RUPAY PAYSECURE
NPCI/Bank reserves the right to discontinue the above
service at any time whatsoever